So my isp called me and told me they were reducing my monthly charges partly to say thank you but mostly because many people are leaving them for other providers. They offered me an Apple watch as a present and is aid thank you and chose my colour. This morning an apple iphove16 pro was delivered to my door and I was very confused. Until I got a call from the provider saying addresses had been mixed up and could I send the phone back. I will but I was not happy they sacked the caller centre gut who made the error, anyone I think, can make a mistake.
Hopefully they will get their phone back and he will get his job back. They will call me in 24hrs to let me know his outcome.